Please select the kind of support you require.
ONLINE SHOP SUPPORT
If you have questions regarding your order, a payment, or the delivery, please click here.
TECHNICAL SUPPORT
Please select your country or region below:
Africa
Asia
Europe
Austria | Österreich
Belgium | België | Belgique
Denmark | Danmark
Finland | Suomi
France
Germany | Deutschland
Ireland
Italy | Italia
Luxembourg
Netherlands | Nederland
Norway | Norge
Portugal
Spain | España
Sweden | Sverige
Switzerland | Schweiz | Svizzera | Suisse
United Kingdom
Middle East
North America
Oceania
South America
Other countries
If you are not living in a country listed above, please click here for a list of local distributions.
CANADA
Steinberg Support in Canada
Before getting in contact with us, please...
- make sure your product is registered with your MySteinberg account.
Support can only be provided to registered users. - check whether your product is still supported.
- verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
- Search our Help Center to find a possible solution.
- Get instant help from experts and other users in the Steinberg forums.
- Consult the documentation on steinberg.help (or the manual that came with the product).
Steinberg Support in Canada
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Email / Phone
Steinberg Canadian Support agents are available to respond to emails and return calls Monday through Friday, 10 AM – 6 PM (Eastern Time Zone), excluding holidays.
Scheduled callbacks can be arranged by emailing in your availability and contact information.
Please include the following information when emailing us with a technical question:
- Phone number
- Steinberg product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to: steinberg@yamaha.ca
USA
Steinberg Support in the USA
Before getting in contact with us, please...
- make sure your product is registered with your MySteinberg account.
Support can only be provided to registered users. - check whether your product is still supported.
- verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
- Search our Help Center to find a possible solution.
- Get instant help from experts and other users in the Steinberg forums.
- Consult the documentation on steinberg.help (or the manual that came with the product).
Steinberg Support in the USA
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Chat
Support agents are available to chat with you Monday through Friday, 9 AM – 8 PM EST.
By clicking on the chat link, you are leaving the Steinberg website: Request chat
Steinberg US support agents are available to respond to emails Monday through Friday 9 AM – 8 PM EST.
Please include the following information when emailing us with a technical question:
- Phone number
- Steinberg product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to steinbergussupport@yamaha.com
Phone
Please prepare for the call:
- Be in front of your computer.
- Know your passwords.
- If possible, be connected to the Internet.
- If possible, to ensure a good connection, call us via landline.
You can reach us at 844-358-4022 Monday through Friday, 9 AM – 1 PM EST.
EUROPEAN COUNTRIES
Software Support
Before getting in contact with us, please...
- make sure your product is registered with your MySteinberg account.
Support can only be provided to registered users. - check whether your product is still supported.
- verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
- Search our Help Center to find a possible solution.
- Get instant help from experts and other users in the Steinberg forums.
- Consult the documentation on steinberg.help (or the manual that came with the product).
Software Support
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Please send us your request using the support form in your MySteinberg account.
Phone
Please prepare for the call:
- Be in front of your computer.
- Know your passwords.
- If possible, be connected to the Internet.
- If possible, to ensure a good connection, call us via landline.
Software Support | Hotline
| Language | Phone number |
|---|---|
| German | Deutsch | +49 (0)40 401 10082 |
| English | +49 (0)40 401 10125 |
| French | Français | +49 (0)40 401 19254 |
| Italian | Italiano | +49 (0)40 401 19262 |
| Spanish | Español | +49 (0)40 401 19263 |
Opening hours
Monday – Friday 10.00 AM – 12.00 PM
Thursday 2.00 – 5.00 PM
(Central European Time)
OTHER COUNTRIES
Steinberg Support outside
Canada, USA, and Central Europe
Before getting in contact with us, please...
- make sure your product is registered with your MySteinberg account.
Support can only be provided to registered users. - check whether your product is still supported.
- verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
- Search our Help Center to find a possible solution.
- Get instant help from experts and other users in the Steinberg forums.
- Consult the documentation on steinberg.help (or the manual that came with the product).
Steinberg Support outside
Canada, USA, and Central Europe
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Technical support
Please contact your local Steinberg distributor.
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